Remote computer wakes from iOS client, but not macOS client

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Kevin Lepard

November 19, 2018 19:52

I have a remote computer that I'd like to be able to access with Jump Desktop.  When I try to access the client after it falls asleep with the macOS client, it never connects or wakes the remote computer.

 

However, when I try to connect with the iOS client the remote computer wakes and I can connect.

 

My current work around is to wake the computer with iOS and then connect from macOS, but that's not ideal.

 

Any suggestions?

 

Kevin

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  Jump Desktop Support December 01, 2018 16:58

  Kevin, are the connection settings that same on iOS and Mac? Generally speaking - when you setup a manual connection, Jump will send a WOL packet to the remote machine both on iOS and Mac. Automatic connections do not support WOL yet - so I'm wondering if Jump on your Mac is using the automatic way to connect whereas iOS is connecting using the manual way.

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  Kevin Lepard December 01, 2018 21:39

  Yes, that appears to have solved the problem.  I did not know the WOL packet wasn't sent with automatic connections.  Thank you!

   

  Kevin

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  Jump Desktop Support December 01, 2018 22:32

  At the moment WOL isn't sent for automatic connections. We're working on adding this.

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  Kevin Lepard December 02, 2018 18:51

  I understand that now.  It was not clear to me before, however.  I appreciate the clarification.  Sending WOL for automatic connections will be a nice addition someday.

   

  Thank you for the help.

   

  Kevin

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