Trouble with Multiple Monitors - SOLVED

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Brian Fain

February 13, 2019 15:50

I am connecting from one Windows 10 1809 machine to another.  My host machine has dual monitors and my remote machine has triple monitors.  Once I am connected to the triple monitor machine, I can view the primary screen, which is Display 2, and I am able to work within that screen.  Once I switch to Display 1, the screen still shows Display 2 but the mouse and keyboard has no effect to the machine. When I switch to Display 3, the correct screen is shown but the mouse and keyboard has no effect to the computer.  If I select all displays, I am able to use the mouse and keyboard in all 3 displays.

I have to machines I connect to that have triple monitors.  I see this issue when connecting to both machines.  I also tried connecting between the two machines with triple monitors and I still get the same results.

Is this a setting issue I am over looking or a problem woth Jump Desktop?

 

Thanks,

Brian

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  Andrew holybee February 26, 2019 17:00

  Which connection mode are you using RDP, Fluid or VNC I find on my site that on my multi monitor setups its usually the setting on the station I am remoting into that I need to change not Jump desktop.

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  Christian Elmassry March 07, 2019 17:17

  I am having the same exact issue.

  Before this was working. On my other computer switching screen works. but on the current computer, the screen does not swtich or "freezes". What setting has to be changed on my pc for this to work?

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  Jump Desktop Support March 07, 2019 18:59

  Guys - can you please update to Jump Desktop Connect 6.2.27 on the remote machines and let me know if you can still reproduce the problem? Thanks.

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  Brian Fain March 13, 2019 15:39 (Edited March 13, 2019 16:00)

  I am using Fluid.  All remote machine are running 6.2.27.  Still having same issues.

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  Jump Desktop Support March 13, 2019 15:58

  Brian,

  Can you please try updating to 6.2.30 beta? Open up Jump Desktop Connect -> Settings -> Updates -> CHECK Beta Updates -> Check for updates. Once you have 6.2.30 installed, try it again and please do let me know how it goes.

  Thank you.

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  Brian Fain March 13, 2019 16:01

  OK i will let you know how the 6.2.30 beta works.

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  Brian Fain March 13, 2019 16:07

  I just installed 6.2.30 beta and it looks like it works on all 3 displays.  Not sure what changed but I think you may have it.  Thank you for all your help.

   

  Brian

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  Luke Ottrey September 10, 2019 16:31

  Hey, Great feature - thank-you.

  I know it's maybe a little more complex; but I run a three-display setup on my Mac but only want to have my Windows RDP sessions to take up two displays, not three - so I can leave iMessage/Facetime and a local browser open and use them without switching back and forth.  Is it at all possible for future release for Jump to consider enabling "X and Y display only"?

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