Red box growing after 10.14.5 (18F132) updated

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Yoon Hongkee

May 16, 2019 12:50

Dear Jump desktop developers,

After OSX 10.14.5 (18F132) update, this red box starts to show up.

[Jump desktop (10.14.5 (18F132)) + Windows 10 1809 build num 17763.503.]

Thank you :)

 

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  Yoon Hongkee May 30, 2019 16:20

  Dear Jump desktop developers,

  As a report, the current version still shows the same behavior.

  Thank you :)

   

  

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  Jump Desktop Support May 30, 2019 16:25 (Edited May 30, 2019 16:25)

  Hi,

  Thanks for reporting this. Can you please let me know what kind of Mac hardware you're running on? I.e. iMac 2015, Macbook Pro 2016 etc.

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  Yoon Hongkee May 30, 2019 16:32

  Hi,

  This is my iMac Late 2014 with M290X, with a 4K external monitor.

  

  

  The window machine has AMD 570, win 10 enterprise 1809 (17763.529).

  Thank you :)

   

   

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  Jump Desktop Support May 30, 2019 16:55

  Hi,

  Thanks for this. We think this issue is related to a bug in AMD drivers that shipped in Mojave 10.14.5 (it wasn't a problem in 10.14.0-10.14.4). From all our reports it seems like the common pattern is AMD GPU based Macs running 10.14.5.

  That being said - we're currently beta testing another workaround fix for this in Jump Desktop 8.2.22. If you'd like to try it out please shoot us an email: support@jumpdesktop.com and let us know you're interested in the macOS beta.

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  Robert Kowalik May 31, 2019 08:00

  Same here. This is very annoying.

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  Robert Kowalik May 31, 2019 08:01

  

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  Robert Kowalik May 31, 2019 08:02

  

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  Jump Desktop Support May 31, 2019 08:21

  Thanks Robert. We're beta testing the fix right now - if you're interested just email us: support@jumpdesktop.com . We've also submitted the fix to Apple - so it should appear soon (probably early next week) on the App Store.

   

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