Mouse Compatibility

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Nando De Luca

June 03, 2019 22:22

What Bluetooth mice will work for iOS (iPad)?   Is it still only the three that are listed on the webpage?

The Citrix X1 is almost impossible to find and the other two are ridiculously expensive.

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  Jump Desktop Support June 05, 2019 20:15 (Edited March 25, 2020 22:03)

  Edited: March 25 2020: We're working on full generic mouse support now that iOS 13.4 has been release.

  Previous comment:

  Hi,

  As of iOS 12, we only support these three mice. The reason the selection is so limited right now is because iOS 12 and earlierr requires explicit support from the hardware to make the mouse work. However, things will change in iOS 13 where Apple has added limited mouse support to iOS via Accessibility. We'll do our best to fully use the features iOS 13 offers when it is released in fall of this year.

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  Marc Rufert March 25, 2020 07:12

  Hi, with the release of iPadOS 13.4, I can now use my Logitech BT mouse within the RDP session, however, rightclicks are not possible and I see the iPad mouse cursor, so the dot. Are there plans to enable any BT mouse within the RDP session?

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  Jump Desktop Support March 25, 2020 22:02

  Yes! We're working on full generic mouse support - including hover, right click and even middle click support in our upcoming update for iOS 13.4. If you'd like to give it a shot email us: support@jumpdesktop.com and ask to join the iOS beta.

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  Marc Rufert March 26, 2020 07:51

  I am already participating in the iOS Beta program, any indication which build will allow for a first glimpse on the Neapel features?

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  Jump Desktop Support March 26, 2020 12:18

  We've already submitted the update to Testflight and are waiting on Apple to approve it - so should be any day now. Unfortunately, not sure how long it'll take for Apple to approve the Testflight beta.

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  Michael A. Vickers March 26, 2020 15:03

  The next Jump Desktop update + ios 13.4 will allow us to use a BT mouse/trackpad in a regular fashion, so we won’t need to use one of the three special mice?

  I have been using the Citrix mouse to date. Will this continue to work as-is after the ios 13.4 and Jump Desktop updates?

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  Marc Rufert March 26, 2020 17:51

  I am waiting for the new beta to appear in TestFlight. Apple might take a little longer right now, that is understandable. 

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  Jump Desktop Support March 26, 2020 18:24

  @Michael:

  > The next Jump Desktop update + ios 13.4 will allow us to use a BT mouse/trackpad in a regular fashion, so we won’t need to use one of the three special mice?

  Yes. That is our goal based on the beta, it actually looks like we can add 100% support with generic mouse + trackpad now.

  > I have been using the Citrix mouse to date. Will this continue to work as-is after the ios 13.4 and Jump Desktop updates?

  Yes.

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