iPadOS Mouse support conflicts with Citrix X1 Mouse - cursor jumps

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Darrenloke85

April 06, 2020 04:32

Hi, ever since I get the update from iPadOS that added generic mouse support, using my Citrix X1 Mouse on Jump Desktop sessions (iPad -> Windows PC), pressing CTRL or ALT or SHIFT will “jump” my cursor to the place where the generic support of iPadOS mouse cursor is. 

In summary, there are now 2 mouse cursors, 1 is the arrow cursor when I’m in jump desktop session (using Citrix X1 mouse), vs the iPadOS circle cursor. And during my jump desktop session, pressing any of the keys I mentioned will jump the arrow cursor to the circle cursor position. This is really hurting my productivity right now.

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• Official comment

  

  Jump Desktop Support April 06, 2020 13:08

  Hi. We're investigating this. In the meantime, try this: Open up Jump Desktop -> Settings icon -> Mouse & Gestures -> Physical Mouse -> Connect Mouse -> OFF. Turning this option off should make things saner while we fix this.

   

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  Darrenloke85 April 06, 2020 21:34

  Excellent. Glad it’s been looked into now.

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  Aaron Wellendorf April 17, 2020 21:51

  This worked for me, Thanks.

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