Able to connect to remote PC but the screen is frozen and cannot send any input

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    Jump Desktop Support

    Sounds like the graphics driver is shutting off on the Windows 10 machines. We usually see this with Windows when it thinks it doesn't need to update the screen because a monitor isn't attached or is turned off. Are the machines running headless? If so, try attaching a hdmi display emulator to the machines (they are  cheap - about < $10 on amazon).

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    M

    No, the host is a laptop with the lid closed, but I have an HDMI cable plugged into a TV right next to it which allows the graphics to keep running. The problem is still happening and for now I've just been getting around it by removing the cable and just leaving the lid open, which prevents this problem but is still not the solution I am looking for. The only thing I have noticed is that sometimes in the "hidden icons" list in the taskbar there are 30+ identical Nvidia icons which disappear as I scroll over them. Not sure what that means exactly but I guess something with the graphics keeps crashing and reopening before giving up. However everything on the host still works normally including the graphics, just except for this one problem with the remote connection. All the drivers are updated and I manually started up the graphics program again but the remote connection is still messed up until I restart, it seems something else is happening and so far restarting is the only way I have found to fix it.

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