Able to connect to remote PC but the screen is frozen and cannot send any input
I have Windows 10 Home on both PCs. I connect about 5-15 times a day and this problem keeps happening every day or two. The only fix I have found is to restart the host PC, and as soon as the restart screen comes up it also shows up on Jump indicating that it isn't frozen anymore. When it happened the next time I tried closing some processes that I don't need but nothing changed. I had previously been using the remote program AnyDesk but uninstalled it after constantly having a similar problem, possibly caused by the same thing. If I close the connection then reconnect while this is happening, the screen works properly for about a second and then freezes. So the computers can still connect and communicate with each other, but for whatever reason the screen is frozen and no input can be sent. I could only find one result in the troubleshooting section possibly related to my problem however the solution requires Group Policy Editor which I don't have on the Home edition of Windows.
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Sounds like the graphics driver is shutting off on the Windows 10 machines. We usually see this with Windows when it thinks it doesn't need to update the screen because a monitor isn't attached or is turned off. Are the machines running headless? If so, try attaching a hdmi display emulator to the machines (they are cheap - about < $10 on amazon).
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No, the host is a laptop with the lid closed, but I have an HDMI cable plugged into a TV right next to it which allows the graphics to keep running. The problem is still happening and for now I've just been getting around it by removing the cable and just leaving the lid open, which prevents this problem but is still not the solution I am looking for. The only thing I have noticed is that sometimes in the "hidden icons" list in the taskbar there are 30+ identical Nvidia icons which disappear as I scroll over them. Not sure what that means exactly but I guess something with the graphics keeps crashing and reopening before giving up. However everything on the host still works normally including the graphics, just except for this one problem with the remote connection. All the drivers are updated and I manually started up the graphics program again but the remote connection is still messed up until I restart, it seems something else is happening and so far restarting is the only way I have found to fix it.
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I am having a similar problem but I don't have to restart the host, it runs fine. And even when my screen freezes, the screen on the host machine works fine and gets mouse and keyboard input. If I shut down viewer and restart it, it connects fine for an indeterminate time, then freezes again. It also will spontaneously unfreeze if I just leave it alone. Then freeze again a little later.
I'm on windows 11. for the viewer, 10 for the host.
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i had the same issue (screen freezes on maximising the desktop locally), seems to be related to the comment above made by Jump staff, like when i changed my monitor setting to 'extend' my monitor desktop rather than 'mirror' suddenly i can maximise without having the freeze effect.. hope this helps.
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