New Setup issues on MAC

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Scott Moore

July 21, 2020 00:29

I've setup Jump on a number of computers. 

Mac Pro x 2  - mojave 10.14.5

Map Pro laptop Mojave 10.146

Windows 10 Pro 18362.xx 

Windows 10 home

On an ipad pro and on my iphone I can connect to all of these computers just fine. But from my Mac Pro laptop I cannot connect to any of the computers. I either never connect, or I connect and it won't accept the password and login credentials. 

I've noticed that on the ipad, when I add a computer, it automatically recognizes that a new machine has been added to my account, but on the Mac Laptop I have to manually add the computers. From the Mac pro I can connect to the Windows 10 pro machine, but none of the other machines. 

Any tips on why I can't connect to these computers from the Mac Pro Laptop? 

 

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  Jump Desktop Support July 21, 2020 00:34

  Hi,

  How did you setup Jump Desktop Connect o the Macs? Did you do a fresh install of Connect or did you restore the Mac from a time machine backup? If you restored from a backup, then Jump might be confused about the computers’ identity. Take a look at this help article: https://support.jumpdesktop.com/hc/en-us/articles/216425023-General-Problem-connecting-to-cloned-machines-or-Macs-restored-from-a-Time-Machine-backup

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  Scott Moore July 21, 2020 01:05

  I did a fresh install on each mac. I have noticed that if I use the jump code, jumpto.me/xxx-xxx-xxx then I can connect to all these machines from the Mac Pro Laptop in question and do screen sharing, but still the only machine for which I can create an actual RDP or VNC connection is the Windows pro machine. 

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