New Setup issues on MAC

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    Jump Desktop Support

    Hi,

    How did you setup Jump Desktop Connect o the Macs? Did you do a fresh install of Connect or did you restore the Mac from a time machine backup? If you restored from a backup, then Jump might be confused about the computers’ identity. Take a look at this help article: https://support.jumpdesktop.com/hc/en-us/articles/216425023-General-Problem-connecting-to-cloned-machines-or-Macs-restored-from-a-Time-Machine-backup

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    Scott Moore

    I did a fresh install on each mac. I have noticed that if I use the jump code, jumpto.me/xxx-xxx-xxx then I can connect to all these machines from the Mac Pro Laptop in question and do screen sharing, but still the only machine for which I can create an actual RDP or VNC connection is the Windows pro machine. 

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