If you're having trouble connecting to a Windows or Mac that was cloned or restored from a time machine backup of an existing machine, you may have to reset Jump Desktop Connect's settings so that your machine can be uniquely identified by Jump's cloud servers. To fix this:
- Open up Jump Desktop Connect on the cloned Mac or Windows machine.
- Click the settings/gear icon on the top right. Then click Configuration and click Prepare For Cloning.
- Then restart your machine. After the restart, the machine should have a new icon on all your devices. Tap it to connect.