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General: Problem connecting to cloned machines or Macs restored from a Time Machine backup

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Faraz
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If you're having trouble connecting to a Windows or Mac that was cloned or restored from a time machine backup of an existing machine, you may have to reset Jump Desktop Connect's settings so that your machine can be uniquely identified by Jump's cloud servers. To fix this:

  1. Open up Jump Desktop Connect on the cloned Mac or Windows machine.
  2. Click the settings/gear icon on the top right. Then click Configuration and click Prepare For Cloning.
  3. Then restart your machine. After the restart, the machine should have a new icon on all your devices. Tap it to connect.

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  • Avatar
    Cassio Simões

    There's no  Resourceid value inside the JumpDesktop key, actually there's no value in this key at all.

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    Cassio Simões

    I'm using Windows 10 / Jump Desktop v4.8.4

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