General: Black screen after I log into my PC

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    陈敦敏℡

    Hello,when i use the software with windows 8‘s remote desktop on the new ipad,username and the password are all correct,but the ipad’s screen is showing black,only the mouse in  the screen,i can't use it like windows 7. please help me to slove the problem. thanks!

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    Jump Desktop Support

    Hi,

    There is a known issue with Windows 8 and RDP mode. We'll be releasing an update that addresses the issue very soon. In the meantime please try this Windows 8 workaround here: http://support.jumpdesktop.com/entries/21123243-windows-8-consumer-preview-install

    Thanks.

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    Denton Bowles
    I have the same problem. I am not sure what help that link provides as tere is no installer on the iPad I know of?
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    Anderson
    Have the same issue on the iPad,
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    Max Cristin

    It's October 27 and still no update. Windows 8 officially launched yesterday. I guess your notion of "very soon" is slightly different than mine.

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    Aaron Roydhouse

    Connecting to Windows Server 2012 works with the iPad version (5.0) but with the Android version (4.0.11) after you connect all you see it a blank black screen. I have panned around and tried lots of settings. Always blank on Android.

    Where is 5.0 for Android? Seems like no release for Android since April? Even if 5.0 is not ready (looking forward to the touch support), how about a patch release for 4.x to work with Windows 8/2012?

    Ironically the free Android RDP apps I have work well with Windows 8/2012, but my swish commercial app doesn't and no updates to fix it :-(

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    Jump Desktop Support

    @Aaron, we're about to release 5.0 for Android soon. In the meantime anyone having trouble with Android just email support@jumpdesktop.com and please ask them to get you into the Android beta.

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    Jump Desktop Support

    Guys - we've released Jump Desktop for Android 5.0. It has the Windows 8 and 2012 fixes. Thanks for waiting on this one!

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    Aaron Roydhouse

    Testing on Galaxy Nexus 4.1.1 and Nexus 7 4.1.2 and the problem is resolved. No black/blank screen when connecting to Windows Server 2012.

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    Jump Desktop Support

    @Aaron - thanks for testing this out!

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