Troubleshooting
- iPadOS 14.2: Physical Mouse: Left clicks do not work
- Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina
- Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?
- Connect: "The remote computer does not support the requested service"
- Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen
- General: "The installation package could not be opened" is shown during installation
- General: A tap results in a right mouse click instead of left mouse click
- General: Black screen after I log into my PC
- General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.
- General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work
- General: I'm taken back to the main screen when I try to connect to my PC
- General: Problem connecting to cloned machines or Macs restored from a Time Machine backup
- General: Trouble connecting after updating Jump Desktop for iOS / Mac?
- General: Trouble logging into Jump Desktop account
- General: Unable to connect, Check the computer address and make sure the computer's firewall is configured to allow incoming remote desktop connections
- How do I turn off audio streaming with Fluid?
- How to manually reset Jump Desktop Connect configuration from a Mac or Windows
- iOS 13: Can not connect to Swiftpoint or Citrix X1 mouse after upgrading to iOS 13
- Jump Desktop Connect Not Starting Up After Reboot: Troubleshooting Guide
- Jump Desktop for Mac 9.0 Requires Metal Support
- Mac: Apps hanging when using copy paste keyboard shorcuts
- Mac: Can not accept screen sharing even though you can hear the screen sharing request sound
- Mac: Can not control remote computer after updating to Mojave
- Mac: Can not sign into Jump Desktop. "Connecting..." message does not go away
- Mac: Computer shown as offline after restarting the Mac (Filevault)
- Mac: Fluid: Can not fast user-switch between desktops while connected to a Mac
- Mac: Jump Desktop Connect does not run after reboot - stuck on "Initializing..."
- Mac: Jump Desktop Connect not shown in 'Screen Recording' section of Security & Privacy preferences
- Mac: Privacy mode with external displays
- Mac: Remote Mac screen locks constantly