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  1. Jump Desktop Support
  2. Troubleshooting

Troubleshooting

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  • iPadOS 14.2: Physical Mouse: Left clicks do not work
  • Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina
  • Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?
  • Connect: "The remote computer does not support the requested service"
  • Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen
  • General: "The installation package could not be opened" is shown during installation
  • General: A tap results in a right mouse click instead of left mouse click
  • General: Black screen after I log into my PC
  • General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.
  • General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work
  • General: I'm taken back to the main screen when I try to connect to my PC
  • General: Problem connecting to cloned machines or Macs restored from a Time Machine backup
  • General: Trouble connecting after updating Jump Desktop for iOS / Mac?
  • General: Trouble logging into Jump Desktop account
  • General: Unable to connect, Check the computer address and make sure the computer's firewall is configured to allow incoming remote desktop connections
  • How do I turn off audio streaming with Fluid?
  • How to manually reset Jump Desktop Connect configuration from a Mac or Windows
  • iOS 13: Can not connect to Swiftpoint or Citrix X1 mouse after upgrading to iOS 13
  • Jump Desktop Connect Not Starting Up After Reboot: Troubleshooting Guide
  • Jump Desktop for Mac 9.0 Requires Metal Support
  • Mac: Apps hanging when using copy paste keyboard shorcuts
  • Mac: Can not accept screen sharing even though you can hear the screen sharing request sound
  • Mac: Can not control remote computer after updating to Mojave
  • Mac: Can not sign into Jump Desktop. "Connecting..." message does not go away
  • Mac: Computer shown as offline after restarting the Mac (Filevault)
  • Mac: Fluid: Can not fast user-switch between desktops while connected to a Mac
  • Mac: Jump Desktop Connect does not run after reboot - stuck on "Initializing..."
  • Mac: Jump Desktop Connect not shown in 'Screen Recording' section of Security & Privacy preferences
  • Mac: Privacy mode with external displays
  • Mac: Remote Mac screen locks constantly
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Jump Desktop Support