Troubleshooting
- Deployment Incident on March 16th 2021
- iPadOS 14.2: Physical Mouse: Left clicks do not work
- Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina
- Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?
- Android: Can't connect to computers after updating to Jump Desktop 7.0 Android
- Android: Can't download Jump Desktop from Google Play
- Android: Crash after upgrading to Jump Desktop Connect
- Connect: "The remote computer does not support the requested service"
- Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen
- General: "The installation package could not be opened" is shown during installation
- General: A tap results in a right mouse click instead of left mouse click
- General: Black screen after I log into my PC
- General: Can not log in - Windows Credentials dialog keeps popping up
- General: Can't input numbers on the physical keyboard of my Android device
- General: Can't sign into Jump Desktop Connect
- General: Citrix custom startup program may show an error dialog box
- General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.
- General: DELL laptop users: Black screen after entering Windows login credentials
- General: Failed to Sign into Jump Desktop with Google
- General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work
- General: I'm taken back to the main screen when I try to connect to my PC
- General: Installation error - disk1.cab has an invalid digital signature
- General: Installation: Unable to install JumpDesktopConnect.exe: "System administrator has set policies to prevent this installation"
- General: Low resolution on headless Windows machines when using Fluid Remote Desktop
- General: Problem connecting to cloned machines or Macs restored from a Time Machine backup
- General: RDP: "The local policy of this system does not permit you to logon interactively"
- General: RDP: "You must be granted the Allow log on through the Terminal (or Remote Desktop) Services Right"
- General: RDP: "Your account is not allowed to connect due to insufficient access privileges. Make sure your user account is allowed Remote Desktop access. Code: 0x9"
- General: RDP: "Your interactive logon privilege has been disabled"
- General: Trouble connecting after updating Jump Desktop for iOS / Mac?