If you're a Jump Desktop Connect user and are experiencing issues with Jump Desktop Connect not starting up after a reboot, follow the steps below to troubleshoot and resolve the issue.
1. Understand Jump Desktop
Jump Desktop Connect operates differently from other applications. After a restart, it may not show any user interface until the first connection attempt is made to the machine, however your machine should still be accessible. To verify your machine is accessible:
- Restart your computer.
- Then try connecting to it using Jump Desktop immediately after the restart.
- Even if there is no visible interface for Jump Desktop Connect, proceed with the connection attempt.
- Once the initial connection attempt occurs, the Jump Desktop icon should become visible. This is how Jump Desktop operates, running in the background and waiting for the first connection attempt to display its icon.
2. Check Jump Desktop Connect Settings
Navigate to Jump Desktop Connect and ensure that it is set to start when your computer starts up. Follow these steps:
- Open Jump Desktop Connect.
- Go to Settings.
- Under General settings, make sure the option to start Jump Desktop when the computer starts up is enabled.
3. Further Assistance
For Mac users, if you're still experiencing issues, please refer to the following support article: Mac Computer Shown as Offline After Restarting the Mac (FileVault). This article provides additional information and troubleshooting steps specific to Mac computers that appear offline after restarting, especially in cases involving FileVault.