If you see the above message when trying to connect to into Jump Desktop for Mac, please try the following steps:
- Make sure your internet connection is working by opening up Safari and trying to visit a website.
- Try restarting your Mac and see if it fixes the problem.
- If the above do not work, try clearing Jump Desktop's authentication token:
- Quit Jump Desktop on your Mac.
- Open up the Keychain Access app.
- On the left hand corner, in the Keychains section, click Login.
- In the top right hand corner, search for Jump Desktop Auth Tokens.
- Delete all entries you can find.
- Restart your Mac.
- After the restart, open up Jump Desktop again and click File -> Sign in.
Comments
11 comments
I've got this exact issue but unfortunately this didn't fix it. i'm trying with two different machines and two different internet connections. I've reinstalled it, downloaded older versions, I've updated the version on the other end to match the one I'm using... Still nothing. Any advice?
Me too, the MacBook that I rarely use is really useless now. Was hoping to use it for a business trip and be able to log in with Jump to my home computer.
I have this issue. An inconvenient work around is if I login with another system and reinstall jump it will work but once restart it is done it just sits at initializing again until it is reinstalled defeats the purpose of the app.
Hi Joseph,
Are you seeing the 'Initializing...' message in the Jump Desktop Connect app? If so, you're seeing a different problem. Please follow the steps outlined here: https://support.jumpdesktop.com/hc/en-us/articles/14343257696269 .
Thank you.
It's almost 2025 and apparently this issue hasn't been resolved because I am having it.
the same issue i'm having also for 2 hours already... something wrong with their servers... maybe they have DoS attack now
same issue, please solve this problem. shit
ive already deleted auth token. nothing works too
I’m having this issue right now. I’ve been trying to access a screen but it’s stuck at “connecting” nothing is working to resolve this. Is there an issue with jump desktop rn?
I have a similar issue, it's stuck at "Waiting for sign in..." and won't budge. It seems like it's not passing me to the web browser. I deleted all the keychain access entries, deleted all the related files in my user Library, switch my default browser in system settings and nothing is working. I can't sign in to anything using the app.
I'm having this issue trying to Jump into a Mac from a PC/Windows machine.
I'm sitting next to the Mac so I know it's on and connected to the internet. I can send myself the screenshare link and it works that way. However, when I try to login from the app it just goes to "connecting..." and stalls there. The Mac screen also "shifts" and while Jump tries to connect I can't use the Mac on its own.
This had happened yesterday and I walked away for a bit. When I came back it seemed resolved. But now it's unresolved again.
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