If you see the above message when trying to connect to into Jump Desktop for Mac, please try the following steps:
- Make sure your internet connection is working by opening up Safari and trying to visit a website.
- Try restarting your Mac and see if it fixes the problem.
- If the above do not work, try clearing Jump Desktop's authentication token:
- Quit Jump Desktop on your Mac.
- Open up the Keychain Access app.
- On the left hand corner, in the Keychains section, click Login.
- In the top right hand corner, search for Jump Desktop Auth Tokens.
- Delete all entries you can find.
- Restart your Mac.
- After the restart, open up Jump Desktop again and click File -> Sign in.
Comments
4 comments
I've got this exact issue but unfortunately this didn't fix it. i'm trying with two different machines and two different internet connections. I've reinstalled it, downloaded older versions, I've updated the version on the other end to match the one I'm using... Still nothing. Any advice?
Me too, the MacBook that I rarely use is really useless now. Was hoping to use it for a business trip and be able to log in with Jump to my home computer.
I have this issue. An inconvenient work around is if I login with another system and reinstall jump it will work but once restart it is done it just sits at initializing again until it is reinstalled defeats the purpose of the app.
Hi Joseph,
Are you seeing the 'Initializing...' message in the Jump Desktop Connect app? If so, you're seeing a different problem. Please follow the steps outlined here: https://support.jumpdesktop.com/hc/en-us/articles/14343257696269 .
Thank you.
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