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  1. Jump Desktop Support
  2. Troubleshooting

Troubleshooting

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  • General: Trouble logging into Jump Desktop account
  • General: Unable to connect, Check the computer address and make sure the computer's firewall is configured to allow incoming remote desktop connections
  • Google Login: Error 403: This user-agent is not permitted to make an OAuth authorization request to Google as it is classified as an embedded user-agent (disallowed_useragent)
  • How do I turn off audio streaming with Fluid?
  • iOS 13: Can not connect to Swiftpoint or Citrix X1 mouse after upgrading to iOS 13
  • iOS: "Safari cannot download this file"
  • iOS: Can't login into Jump Desktop: "Your browser has cookies disabled. Make sure cookies are enabled and Private Browsing is off"
  • iOS: Why do I have a trackpad on my screen and how do I remove it?
  • Linux: Clipboard syncing does not work when cutting to VNC server
  • Mac: Apps hanging when using copy paste keyboard shorcuts
  • Mac: Can not accept screen sharing even though you can hear the screen sharing request sound
  • Mac: Can not control remote computer after updating to Mojave
  • Mac: Can not sign into Jump Desktop. "Connecting..." message does not go away
  • Mac: Can't activate license - opens up as a blank page in Safari
  • Mac: Computer shown as offline after restarting the Mac (Filevault)
  • Mac: Fluid: Can not fast user-switch between desktops while connected to a Mac
  • Mac: Jump Desktop Connect not shown in 'Screen Recording' section of Security & Privacy preferences
  • Mac: Mouse pointer disappears when connecting to a remote machine
  • Mac: OS X Lion Compatibility
  • Mac: Remote Mac screen locks constantly
  • Mac: Too many Security Failures
  • Mac: Why is Jump Desktop for Mac prompting me for a license when I've already purchase it?
  • Macbook Pro 16": Black screen when connecting to a remote computer
  • MacOS Monterey 12.0 Beta: F key causes Jump to go fullscreen
  • RDP: Autologin not working when connecting to Windows
  • RDP: Clipboard syncing stops working occasionally
  • RDP: Connecting to computers via RDP that are joined to Azure Active Directory (AzureAD)
  • RDP: Desktop icons are re-arranged after remotely connecting to a Windows machine
  • RDP: Error 10.1330 (0x532)
  • RDP: Remote Printing: Can't print documents from Windows Server
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