Troubleshooting
- General: Trouble logging into Jump Desktop account
- General: Unable to connect, Check the computer address and make sure the computer's firewall is configured to allow incoming remote desktop connections
- Google Login: Error 403: This user-agent is not permitted to make an OAuth authorization request to Google as it is classified as an embedded user-agent (disallowed_useragent)
- How do I turn off audio streaming with Fluid?
- iOS 13: Can not connect to Swiftpoint or Citrix X1 mouse after upgrading to iOS 13
- iOS: "Safari cannot download this file"
- iOS: Can't login into Jump Desktop: "Your browser has cookies disabled. Make sure cookies are enabled and Private Browsing is off"
- iOS: Why do I have a trackpad on my screen and how do I remove it?
- Linux: Clipboard syncing does not work when cutting to VNC server
- Mac: Apps hanging when using copy paste keyboard shorcuts
- Mac: Can not accept screen sharing even though you can hear the screen sharing request sound
- Mac: Can not control remote computer after updating to Mojave
- Mac: Can not sign into Jump Desktop. "Connecting..." message does not go away
- Mac: Can't activate license - opens up as a blank page in Safari
- Mac: Computer shown as offline after restarting the Mac
- Mac: Fluid: Can not fast user-switch between desktops while connected to a Mac
- Mac: Jump Desktop Connect not shown in 'Screen Recording' section of Security & Privacy preferences
- Mac: Mouse pointer disappears when connecting to a remote machine
- Mac: OS X Lion Compatibility
- Mac: Remote Mac screen locks constantly
- Mac: Too many Security Failures
- Mac: Why is Jump Desktop for Mac prompting me for a license when I've already purchase it?
- Macbook Pro 16": Black screen when connecting to a remote computer
- MacOS Monterey 12.0 Beta: F key causes Jump to go fullscreen
- RDP: Autologin not working when connecting to Windows
- RDP: Clipboard syncing stops working occasionally
- RDP: Connecting to computers via RDP that are joined to Azure Active Directory (AzureAD)
- RDP: Desktop icons are re-arranged after remotely connecting to a Windows machine
- RDP: Error 10.1330 (0x532)
- RDP: Remote Printing: Can't print documents from Windows Server