Redirecting USB devices: plans and requirements

USB redirection lets you share USB devices connected to your computer with the remote machine during a Fluid Remote Desktop session, so the device behaves as if it were plugged directly into the host.

If Jump Desktop sent you to this article, you tried to redirect a USB device that isn't included with your current plan. Here's what each plan can redirect.

Game controllers — included on every plan

Game controllers can be redirected on all plans, at no extra cost. There's nothing to upgrade — just connect your controller and redirect it from the Devices menu during a Fluid Remote Desktop session.

All other USB devices — Jump Desktop for Teams Enterprise

Redirecting any other USB device — such as webcams, printers, storage drives, security keys, smart-card readers and specialist hardware — requires a Jump Desktop for Teams Enterprise subscription, with Jump Desktop 10 on the computer you're connecting from.

To redirect these devices you'll need:

1. A Jump Desktop for Teams Enterprise subscription.
2. Jump Desktop 10 installed on the device you're connecting from.
3. A host running a version of Jump Desktop Connect that supports USB redirection.

Upgrading to Jump Desktop for Teams Enterprise

To move your team to an Enterprise subscription, sign in at jumpdesktop.com and select Sign in, then choose your team from the left-hand sidebar. If you're not sure which plan your team is on, or you'd like help upgrading, please contact our support team and we'll be glad to help.

Related articles

If USB redirection isn't appearing at all, or the device won't share, these articles can help:

• USB redirection isn't available on the host
• USB redirection is turned off on the host
• USB devices that need to be released from their app before sharing