There are three version of Jump Desktop for Mac depending on where you downloaded Jump Desktop from:
- The Web Store or trial version of Jump Desktop which can be unlocked using a license purchase from the Jump Desktop Web Store. This version will prompt you for a license if you haven't already imported one.
- The Mac App Store version of Jump Desktop which can be purchased from the App Store app on your Mac. This does not require unlocking or licenses.
- The Set App version of Jump Desktop. Like the Mac App Store version, this also does not require unlocking or licenses.
If you've previously used the web store version of Jump Desktop and then purchased the Mac App Store version of Jump, the trial version will still prompt you for a license. In this case, you need to migrate over to the Mac App Store version of Jump Desktop. Here's how you do that and make sure you keep your computer connection settings:
- Export your computer lists: Open Jump and click File -> Export. Save the exported file to your Desktop.
- Delete the trial / web store version of Jump Desktop: Open up the Applications folder on your Mac and delete all apps named Jump Desktop.
- Redownload Jump Desktop from the Mac App Store: Open up the Mac App Store app on your Mac and re-download Jump Desktop. The download should be free if you've already purchased Jump Desktop from the Mac App Store.
- Finally, open up Jump Desktop import your computers by clicking File -> Import. Then select the file you exported in step 1.
Comments
4 comments
always been such a friggin confusing software!!!
The tech support is a real problem when you really need help
Everything was working just fine. Then I'm prompted for updating jump on my mac. I do, and now it keeps asking for license.
I was prompted to download the Mac App Store version of the new software – once updated my older Mac (NEED to run certain software and to access remotely) JD no longer works. Tried logging in with no luck. Was prompted to download older version... only to be asked again and again to login with credentials. This is majorly FUBAR for an update to launch requiring so many hoops and it's got us running in circles with NO WAY TO LOG IN. Seriously a major software update fail. For the love of god please make it either compatible or give people the option to keep older software without this serious hassle. We're losing serious system time trying to just use this software.
AND the web-based version doesn't connect well with keystrokes and mouse clicks. More mistakes happen when logged in that way so we're close to giving up on this platform.
Every forum right now is begging for JD to help us. Please make it easier so we can be productive and not waste any more time.
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