How to manually reset Jump Desktop Connect configuration from a Mac or Windows

There may be situations where you'll need to manually reset your Jump Desktop Connect settings. Here is a step-by-step guide on how to perform this process on both macOS and Windows systems.

On macOS:

1. Uninstall Jump Desktop Connect: Open Jump Desktop Connect and click the settings icon in the upper right-hand corner, then click 'Uninstall.' Confirm the action to begin the uninstallation process.

2. Delete Preferences: After uninstalling the application, you will need to delete its preferences file. Open the Terminal app (you can find this in the Utilities folder inside the Applications folder). Once Terminal is open, copy and paste the following command into it and then press Enter:

   sudo rm /var/root/Library/Preferences/com.p5sys.jump.connect.plist
   

   This command removes the preferences file for Jump Desktop Connect. You'll be asked for your Mac's password; this is necessary as the 'sudo' command operates with administrative privileges.

3. Reboot your Mac: To make sure all changes take effect, restart your Mac.

4. Reinstall Jump Desktop Connect: Download the latest version of Jump Desktop Connect from the official website and install it on your machine.

On Windows:

1. Uninstall Jump Desktop Connect: Uninstall Jump Desktop Connect by opening up the Control Panel and going into Programs -> Programs and Features or 'Add / Remove Programs'. Locate Jump Desktop Connect in the list of installed programs, and click 'Uninstall.' Follow the prompts to complete the uninstallation.

2. Remove Registry Keys: Use the Registry Editor (RegEdit) to delete specific Jump Desktop Connect settings. To do this, press Win + R, type 'regedit' into the dialog box, and press Enter. In the Registry Editor, navigate to the following key:
   HKEY_USERS\S-1-5-18\Software\Jump Desktop
   Right-click the 'Jump Desktop' key and select 'Delete.'

   Warning: The Registry Editor is a powerful tool that controls important aspects of your system. Misuse can cause serious system issues. Proceed with caution, and only delete the keys specified.

3. Reinstall Jump Desktop Connect: Finally, reinstall Jump Desktop Connect by downloading the latest version from the official website and following the provided installation instructions.

By following these steps, you'll be able to manually reset your Jump Desktop Connect settings.