Try the following suggestions to diagnose the "Unable to connect" error message when trying to connect to your computer:
- If you're configuring your computer using Jump's Automatic Setup feature make sure you've entered your Google account information into Jump's Automatic Setup section on your iPad/iPhone. To learn how to do this (with screen shots), follow the Configure your iPad, iPhone, iPod Touch section in the Quick Start Guide. Follow the steps to completion and this should fix the problem.
The next steps apply only to users using manual setup (i.e. advanced users who are using an IP address or host name to connect to their machines). If you're using automatic setup and the above steps didn't work for you please contact support.
- Double check your IP address and make sure it's correct. Also, a common problem when using local IP addresses is that your device might have switched WiFi networks and may not longer be on the same network as your PC. Double check your WiFi settings by opening up the Settings app on your device.
- If you're running any third party firewalls or security products like Norton, Mcafee or PC Doctor, it's possible that they might be blocking incoming remote desktop connections. Try to temporarily turn off the security product and then try connecting again. If the connection attempt works, you need to configure your security product to allow remote desktop or VNC connections.