Slow Performance

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Christian Tietjen

February 08, 2021 14:47

I have a strange issue that has popped up over the last week or two.... When connecting to any of the three computers on my home network i get stop and go performance. like.... perfectly usable performance for about 5 seconds and then it freezes for 2-3 seconds then usable for 5 seconds. This happens when im on my phone, laptop, away from home, as well as connected to the same local network. Not sure if its some network issue im having or if it is a bug in Jump but its getting frustrating. I have 500mbps download and 50mbps upload at home and 1000 up and 1000 down at work so i dont think its my connection speed.

 

Any help would be appreciated.

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  Jump Desktop Support February 08, 2021 14:51

  Hi there,

  It sounds like Jump might be confused about one of your computer's identities. Did you by any chance add a new machine to your network and restore the machine from a backup of another machine where Jump Desktop Connect was already installed?

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  Christian Tietjen February 08, 2021 14:54

  i have not restored any pc's from a backup no. i have not added any new pc's recently either.

   

  come to think of it, it does the same when trying to connect to my brothers pc which is at his home 30 miles away so i guess it probably isnt my local network

   

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  Jump Desktop Support February 08, 2021 16:17

  It could still be your network if you're on wifi. Can you try switching your phone to LTE and see if you can reproduce the same problem?

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  Fatih Başar April 15, 2022 02:51

  Yes i have same problem. it only makes this error on home network. There is no problem with the connection on the LTE network, it works fine on LTE. Why am I so slow on my home network?

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  Daric Loo May 31, 2023 13:46

  I'm having this problem as well. Would be great to get this resolved or a reason why this is happening (whether it's our machines, etc.) as it seems others are having the same issue over the past couple years.

  Speedtest for me is 366Mbps down 20Mbps up 12ms Ping. At home I'm using a new Mac Mini 2023 16GB macOS Ventura 13.4. Dual monitors: 34" Ultrawide and a 25" QHD.

  Remote Mac is running macOS 10.14.03

  Jump Desktop Version 8.9.16 (80916)

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  Abdul Ghani Madid May 31, 2023 17:09

  Hi,

  To monitor Jump's performance and determine if the issue is related to network problems, we recommend checking the Jump connection statistics https://support.jumpdesktop.com/hc/en-us/articles/4423458049165-Live-Fluid-Connection-Statistics.

  Thanks.

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