Live Fluid Connection Statistics

Jump Desktop provides a range of performance stats that users can access to understand the performance of their remote connection. These stats can be enabled via Help -> Show Fluid Connection Stats once you're connected to your remote machine. The stats appear as an overlay on the bottom right hand corner of the window. Stats displayed in red may indicate potential issues impacting your connection.

 

 

Here's a breakdown of each stat and what it represents:

Frames

The number of frames received in the last second. A value of 0 indicates there was no screen activity.

Max Frames

The current frame rate limit — the maximum frames per second the host will send. Controlled via Remote -> Framerate.

Encode Time

The time, in milliseconds, the host takes to encode a frame. High values may indicate the host machine is under heavy load. Note that encode times can fluctuate at low frame rates and with hardware encoders due to ramp-up — for an accurate reading, make sure something is actively updating on the host's screen (e.g. a playing video).

Connection

How the connection was established: Direct (peer-to-peer on the same network), Direct NAT (peer-to-peer across the internet), or Relay (through one of Jump Desktop's global relay servers when a direct path cannot be established).

Network Type

The network interface in use, e.g. Ethernet, Wifi, Cellular or VPN. When shown with an arrow (e.g. Wifi → Ethernet), the first value is the local machine and the second is the remote machine.

Protocol

The transport protocol in use: UDP or TCP, or for relayed connections Relay UDP, Relay TCP or Relay TCP-TLS. UDP generally performs best.

Bandwidth

The bandwidth used in the last second, in kilobytes per second.

Target Bitrate

The maximum bit-rate the host is allowed to use, in kilobits per second. Controlled via Remote -> Maximum Bandwidth or Connect Settings. If you're experiencing packet loss, consider decreasing the maximum bit-rate.

Ping

The time, in milliseconds, for a packet to travel from the host to the local machine (network latency). Higher values indicate more latency. Ideally this value stays as steady as possible — it turns red when too much jitter (variation in ping times) is detected.

Packet Loss Percentage

The percentage of packets lost in the last second. This should be 0 most of the time and turns red if any loss is detected. Jump Desktop compensates for loss, which can lower image quality or responsiveness.

Image Quality

Jump Desktop's estimate of the current rendered image quality: Very High, High, Medium or Low. Lower values could indicate network issues or packet loss.

Color

The color format being streamed: chroma resolution plus bit depth. 4:2:0 is standard color compression; 4:4:4 is full-resolution color for sharper text and exact colors. 8bit is standard color depth; 10bit provides more colors for high-fidelity workflows. The format can be selected via the Remote -> Color menu on the viewer.

Displays

The resolution and refresh rate of all displays on the remote machine. "Virt" indicates a virtual monitor created by Jump Desktop.

Decoder

The video decoder in use. Decoding happens on the viewer side — the machine you are connecting from. Fluid and Fluid 2.0 are Jump Desktop's built-in software decoders; Hardware Apple / NVIDIA / AMD / Intel means the stream is decoded by that vendor's GPU. Selected automatically.

Encoder

The video encoder in use. Encoding happens on the host side — the remote machine you are connected to. Fluid and Fluid 2.0 are Jump Desktop's built-in software encoders; Hardware Apple / NVIDIA / AMD / Intel means the screen is encoded by that vendor's GPU, reducing host CPU load. You can select which encoder to use via Remote -> Codec.

AudioChans

The number of audio channels streamed from the remote machine: 1 is mono, 2 is stereo, 6 is 5.1 surround and 8 is 7.1 surround. Blank means no remote audio stream is active.

Understanding these stats can help you troubleshoot any issues you might encounter with your remote desktop connection. If you consistently see red stats, you might need to adjust your settings or check your network connection.