General: Connecting to RDP Remote Resources or Remote Apps




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    Selwyn Collins

    I am confused: You said


    1. Open up a web browser (i.e. Safari) on your Mac/Android/iOS device. Then browse to the URL for the remote resource (should start with http:// or https://). You may be asked to log in - use your network / company credentials to log into the website."

    Which URL?

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    Jump Desktop Support

    Hi Selwyn,

    The URL is for the remote desktop web access server (RD Web Access) which you usually log into to launch your remote desktop apps.

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    Robson Carvalho

    I wasn't able to import the connection. After I opened with Jump Desktop, it started the connection to remote resource and didn't show the icon on the connection list. Could you lead me in how to setup properly the connection and save the icon for future access?

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    Jump Desktop Support

    Robson: In Jump Desktop for iOS 8.x we've added the ability to import RDP files:

    1. First save the RDP file to your device.

    2. Open up Jump and then tap the + button and then tap 'Import' to import the RDP file. 

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    I've tried this on multiple devices and the import doesn't do anything. I go to add a new connection, tap Import, then tap the .RDP file. The file selection/import goes away and simply sends me back to the "New" connection window with a blank hostname, the default port, and the default type.


    We're using an RD Gateway, could that be related? When we export a JDZ file and try to import it on a new device, the RD Gateway settings don't come with it.

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    Chris Lane184

    how do we find/locate/identify "the URL for the remote resource"? Thanks.

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    Jump Desktop Support

    @Andrew:- we've fixed this issue in the upcoming update.

    @Chris: The URL to the feed should be provided to you by your Administrator. 

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