Screen keeps scrolling up

Follow

Paco Lebel

June 26, 2021 20:01

Using jump desktop on my iPad Pro Screen keeps scrolling up when I’m trying to work!

0

• 

  Jump Desktop Support June 27, 2021 06:33

  Hi. Do you have a floating on screen keyboard on the iPad? If so can you please try docking the keyboard to the bottom of the screen?

  0

  Comment actions Permalink
• 

  Matt Staroscik August 14, 2021 23:06

  I have the same problem on my iPad. My gesture mode is Standard. If I touch inside the circle under the cursor and move the cursor around, the remote desktop image keeps sliding up, filling the screen with black. 

  In other words, whenever I do a touchscreen cursor input, the desktop image begins to scroll out of view, at an accelerating rate of speed. It actually makes the session almost unusable. 

  I discovered that this happens when the iPad keyboard is set to the the little floating keyboard, even when it is not visible. If I set the keyboard to the large version that is pinned at the bottom of the screen, the screen does not slide out of view. 

  I also just discovered that Trackpad gesture mode misbehaves badly when the floating keyboard is selected, even if it is not visible. I actually just wrote to support because Trackpad mode was so bananas -- now I see it is definitely a bug related to the mini floating keyboard. 

  I am pleased there is a workaround of using the full-size iOS keyboard, but please file a bug. :)

   

  0

  Comment actions Permalink

Please sign in to leave a comment.