Jump Outage 12-22-21

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Curt Nichols

December 22, 2021 13:52

It appears there is an outage 12/22/21 that I have experienced at 8:45 am EST.  Anyone else?  Trying to log in on both W10 and iPhone app unsuccessfully.....  I have two accounts-neither of which is allowing visibility of any online desktop.  Anybody else?

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  Jump Desktop Support December 22, 2021 13:53

  We are working around an AWS outage. Please see this: https://jumpdesktop.freshstatus.io/

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  Ken Winke December 22, 2021 14:19

  I've got an outage across all my hosts as well.

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  Thomas Connolly December 22, 2021 14:21

  Thank you for the link to the update site. appreciate it.

   

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  Modima65 December 22, 2021 14:28

  Me too.

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  Rob LaRose December 22, 2021 14:32

  Is it possible to go around Jump's cloud services until the issue is mitigated?  My users are connecting to a VPN and making direct connection to their hosts (but brokered by the Jump portal/directory).  Possible they can key in an IP or hostname to make the connection directly while Amazon's stuff is still broken?

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  WMC December 22, 2021 15:46

  Thank you for the info.

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  Brad C. December 22, 2021 16:19

  I thought it was just me, but glad I know now. Thanks for the updates. 

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  WMC December 22, 2021 17:10

  I'm back up and running . . . for the moment, at least.

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  Jeff H December 22, 2021 17:13

  Same here.  Hope it lasts...

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  Curt Nichols December 22, 2021 18:08

  Issue seems rectified sometime around 12 Noon EST.  All is well.

   

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