is jump desktop cloud down?

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Aron Trauring

December 22, 2021 16:28

I haven't been able to use jump on any device or connect to any of my computers for 6 hours. On both iPad app and Mac agents it gets stuck logging in to the cloud account. Support is ignoring my tickets so I just wonder did Jump go out of business? Am I the only one with this issue/

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  Dave Wilson December 22, 2021 16:44

  We are experiencing the same issue. I'm guessing that this might be tied to the Amazon AWS web services going down this morning. Hopefully service will return soon!

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  Dave Wilson December 22, 2021 16:47

  Bookmark this page for future use

  https://jumpdesktop.freshstatus.io/

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  Maestrad67 December 22, 2021 17:00

  Thanks!  

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  WMC December 22, 2021 17:10

  I'm back up and running . . . for the moment, at least.

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  Jeff H December 22, 2021 17:10

  Same here.  Let's hope it lasts...

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  Johnny B December 22, 2021 18:10 (Edited December 22, 2021 18:19)

  I have to say- I'm disappointed [that] we're tethered to AWS for our remote access link.  All of my connections are static IP's, so it's annoying to effectively be CUT OFF by third-party problems.  Luckily, I left a backup access method in-place (LiteManager).  Guess backups ARE always good!

   

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  Jump Desktop Support December 22, 2021 18:31

  Really sorry about this. Please see this to track service status: In the future this might help: https://jumpdesktop.freshstatus.io .

   

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  Aron Trauring December 22, 2021 18:40

  I'm finally up. Thanks for posting the status link but:

  1. Its all green even though it should be red for half of today

  2. `the link should be prominently posted on the front page of the website. I wasted hours of time trying to get it to work, which had I seen the post would have made me more productive today

  3. I hope the lesson learned is besides better communications with your customers, that you take a multi-cloud approach and not rely on one vendor.

  That's exactly the lesson I learned and have installed an alternative to jump desktop on all my computers, and am looking into other options as well

   

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