support is not doing well. . .

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WMC

Please, Support:

Read the explanation of my problem. I have the latest updates on PC software and iPhone app. I do not need to know how to update. Also, I have been connected for 8 years. I do not need to know how to get connected. Please read the explanation of my problem. Best regards!

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    WMC (Edited )

    I have used Jump to connect to various PCs for the past 8 years or so. I currently use an iPhone 8 and an iPad Pro 10.5" to connect to 2 different Windows 10 PCs. Until Friday, December 17, I had no problem, and I can still connect with my iPad (running iPadOS 15.1) but ever since I updated my iPhone to iOS 15.2, I have been unable to connect. Although the app on my iPhone correctly displays the computer icons either greyed out or colored according to the PCs' online statuses, when I try to connect, I receive the following error:

    Unable to connect
    There was a problem connecting to the remote computer. Try connecting again. OK/Try again

    I attached the viewer log file and the service log file for reference. Since I transferred the iPhone 8 to an iPhone X on Monday, I still have the same problem. It continues to work fine on my iPad Pro 10.5" with iPadOS 15.1. And I can connect from other devices, and my PC-to-PC connections are fine over WAN and LAN.

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    WMC

    Today is day 5 with no solution.

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    WMC

    Solved with no response from support. Fishy.

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    WMC

    Well, I should have waited to report that the problem is solved. It was solved for about 10 minutes. After I disconnected from the PC on my phone, I could not connect again. There has been another instance since December 28 of a brief time when I could connect. All systems are working except the connect system. I can connect to these PCs by signing in to Jump on other iOS devices, but not this one.

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