Mac to Mac losing sound

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jorge hernandez

April 08, 2022 19:42

Hey guys,

Has this been asked before? I have a Mac connecting to another Mac, from time to time, sound stops working and Jump Desktop has to be shutdown and restarted in order for sound to work again, any ideas how to fix this?

Thanks.

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  Jason Bechtel March 05, 2025 18:34

  I have the same problem. Its like the "jump Desktop Audio" freezes up.
  When I switch Mac OS audio source, to another, and then switch it back, it works again. 
  sometimes this does not work and I have to restart the whole Mac. 
  
  this still has been happening on version 7.1.44

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  Jump Desktop Support March 05, 2025 18:36

  Hi everyone.

  Which version of MacOS are you on?

  We’re looking into this. The next time this happens, can you please open up a Terminal window on the host Mac and run the following command:

  sudo killall coreaudiod

  This should restore audio.

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  Kenneth Kordisch March 06, 2025 15:59

  Hi. Also what programs that require audio are you using when this happens? How long has the computer been up without a restart?

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  Jason Bechtel March 16, 2025 18:19

  this is Mac OS - Sequoia 15.3.1

  I am using a few. i use Adobe Premiere Pro, Audition, and a media player called "iina". 

  The computer has not been restarted for days at this point, but the time always varies because sometimes it happens within an eight-hour window or it could be longer. It just depends. It's never the same amount of time.
  
  

  the command "sudo killall coreaudiod" - did restore audio. thank you

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  Kenneth Kordisch March 17, 2025 16:46

  The next time this happens, before you do the sudo killall command, can you go to system settings, sound, output. Do you see Jump Desktop Audio in there?

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  Jason Bechtel March 27, 2025 04:48

  Yes, I see it there and it's selected. 

  

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  Kenneth Kordisch March 27, 2025 11:18 (Edited March 27, 2025 11:21)

  Thanks for that. Is there anything specific that you are doing when this happens in these apps?

  Also, are you using VB-Cable at all to route audio while using Jump?

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  Jason Bechtel March 28, 2025 16:06

  no, i have Not been using VB-Cable. 
  This usually happens when I am not using my computer. When I come back to work on it again, I find that it's not working. The audio has still stopped working even after having all those other apps close.

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  Jump Desktop Support March 28, 2025 16:08

  Hi Everyone,

  We are investigating this and are working on a fix.

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  Jump Desktop Support March 30, 2025 12:41

  Hi Everyone,

  We think we might have a fix for this and need help testing this. Jump Desktop Connect 7.1.48 has the fix: https://jumpdesktop.com/downloads/connect/JumpDesktopConnect-7.1.48.dmg .

  Can you please try it out and let us know how it holds? 

  Thanks.

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