Just Plain not working

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Awwshucks

June 28, 2022 22:08

Hello,

Just installed Jump on my Mac, and when I click on the "+" or the eye or the "Sign In" button all I get is a little bong and no reaction from Jump.
It's as though there is a window in the foreground that isn't there.  When I swipe up with four fingers, nothing.
I've tried un-installing/re-installing with a reboot in the middle.  Any other ideas?

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  Joshua Reed June 28, 2022 22:32

  Same for me. I have been a Jump Desktop user on my iPad and my Win10 system. I added my MAC and nothing. Will not even connect to the Servers with my Username and Password.
  
  Like there is a System outage or something.

   

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  Jump Desktop Support June 28, 2022 22:37

  Hi there,

  There is no on going system outage. What happens when you click File -> Sign In. Can you please try restarting your machine? Also please take a look at this in case it helps: https://support.jumpdesktop.com/hc/en-us/articles/360042026891-Mac-Can-not-sign-into-Jump-Desktop-Connecting-message-does-not-go-away

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  Awwshucks June 28, 2022 22:40

  I have rebooted/re-installed.

  When you click on “Sign In” it just makes a sound like there is a window open already or something.  Like an error….

  Nothing actually pops up.

  And to be clear, I’ve checked with CMD+TAB and four finger swipe up, there are no other windows open.

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  Jump Desktop Support June 28, 2022 23:07

  That’s super strange. Can you click anywhere on the main window - does it get focus? Which version of macOS are you running?

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  Awwshucks June 29, 2022 15:27

  Monterey 12.4.  It does get focus.  Do you guys do remote sessions or some such thing to be able to see it?

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  Awwshucks June 29, 2022 19:54

  Any help/suggestions?  This is impeding someone's work.... She's quite stuck....
  Thank you in advance!

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