Is there a System Outage at the moment?

Joshua Reed

June 28, 2022 22:34

None of my Jump Desktop Connections are working. None of my devices can log in and see my Computers i have in my List. Is there an active outage?

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Jump Desktop Support June 28, 2022 22:38

Hi. No known issues right now. Can you tell me what happens when you try to connect? Do you see any error messages?

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Joshua Reed June 28, 2022 22:49

I get a security Error First.

Then i try to make sure it is updated and i get this.

On my MAC it will Never Log in to the Site:

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Jump Desktop Support June 29, 2022 14:59

Hi there,

That's super strange. Can you please click Help -> Diagnostic Logs in Jump and then send the zip file to support@jumpdesktop.com? It seems like there is something on your network that might be blocking connections.

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