Jump Desktop now supports wake-on-lan (WOL) for automatic connections. When initiating a remote connection, Jump will try to wake up your computer if it's offline.
Here's what you need to do to make sure your computer wakes up when you connect:
- Make sure your computer is configured to wake up on network access (see below).
- If you're connecting from the internet (i.e. not from the same network), then make sure there's at-least one computer on the same network that's turned on and running Jump Desktop Connect with your account.
- If you're connecting to a laptop, make sure it's connected to a power source.
How To Configure Wake For Network Access:
On Mac: Open System Preferences -> Energy Saver. Make sure Wake for Network Access is enabled.
On Windows: Open Device Manager -> Network Adapters. Right click your network adapter and click Properties. Open up the Power Management options and make sure Wake on Magic Packet or Wake On LAN is enabled. Click OK to save your settings.
Once you've enabled the settings be sure to test your configuration.
Prevent Your Computer From Sleeping:
For reliable remote access we generally recommend setting your computer to not go to sleep. Here's how you'd do:
On a Mac
macOS 12 or earlier: open up the Energy Saver options and make sure it's set to never go to sleep in the Power Adapter section.
macOS 13 or later: Open up System Preferences -> Displays -> click Advanced button -> turn on the option Prevent automatic sleeping on power adapter when the display is off
On Windows
Open up the Power Options applet in the Control Panel and make sure your PC is set to not go to sleep when connected to a power source.
Comments
28 comments
This is very disappointing. I know it is possible to have a wake from sleep function, as I'm sure most of us don't want to leave our computers running 24/7.
I tested this yesterday and found that I could access my computer if I merely logged off. Power off the screen and it will look like to the passerby like all is off, as well as being more secure. Log off, don't power off. Make sure the Jump icon in your shortcut bar is active before doing so. (Turning off the monitor of course all prevents others from seeing what you are doing.)
I use SSH Tunneling; it would be nice if you could SSH in, then do a WOL, then RDP or VNC to target machine.
We're looking into wake-from-sleep for a future update (this comment is for Jump 4.0.1 only for now)
@April Logging off is fine - you just need to sure your computer is powered on for now.
Any update on this comment from a couple months ago? I love your program, but the MAJOR sticking point in my using it is the lack of wake from sleep. PLEASE consider implementing this.
Hello Jump Support, this is a serious issue you guys should consider! I know for a fact that other software companies have implemented the option of "Wake on LAN" for computers on standby or sleep mode; this lack of option in your system leads me to use other software companies, which im using right now, because of this issue. Your software/product is great, works fine but I know it is possible to have a wake from standby/sleep function, as I'm sure most of us don't want to leave our computers running or powered on 24/7/365. PLEASE consider implementing this as soon as you possibly can, it looks like you guys are not paying much attention to this issue since the first post on this matter was around July 28, 2010 13:50 and the last post from your support team was on June 09, 2011 00:52 and obviously nothing has changed up to date, no updates resolving this important issue yet. Please work on this fix up and let us know about it, thanks!
@Rafael thanks for the feedback. We're looking into this right now.
Hello Jump Support, thanks for the quick reply, I'd like to remark that your support team is great as well, therefore you see why this product is great also, it complements with an efficient support department. Maybe there is not a definite time for a release on an update on this issue, however is there an approximate time on when this option would be available, since this subject has a long time on the table already, more than a year, thanks again!
@Rafael I'm sorry I can't comment on an exact release date but this is the top most item on our todo list at the moment - this will be done soon. We're planning on rolling this out in two stages: the first stage will add WOL support for manual / local area connections and the next stage will add support for automatic connections. You'll should see part of this feature in our upcoming Jump Desktop Viewer for Mac release followed by out next major iOS update to Jump.
Hi.
Have read trough the posts on this page. I would also like to have WOL. I'm useing Android and hope it will get implemented in the android wersion too. I'm conecting to my Win-station useing RDP.
Thanks for a great App.
Any updates on the Wake on Lan feature? The last comment from Support was in February.
I would also like an update on the WOL feature. Besides the issue of the computer having to be on all the time, I also cannot find a way to connect to a Mac laptop in a way that the laptop does not show everything I am doing, while I am doing it. Even if the screen is set to turn off, as soon as you connect through jump, the screen comes back on. This is a huge security issue, because you never know who could be viewing your actions on the laptop.
This is not as big of an issue with Windows 7 because the OS automatically locks the screen, but it would still be nice to put the Windows computer to sleep. Overall, this is a big problem with being able to use this application with a Mac.
It would be nice to know that this is being worked on. I do enjoy your product but have to be hesitant to recommend it over other products that have WOL and extended display abilities. For new features, I'd put these two at the top of my list. For now I use NetAwake (hope this helps others).
Was this option ever added? Would be very nice to have the ability to wake a computer from sleep...
@MysteryMan - it's best to make sure the computer doesn't go to sleep. Thats the most reliable way to connect to your computer.
2014 and still no WOL support? unacceptable...WOL is now considered to be a basic function in remote access software...
@Mike WOL is available when you've manually entered an IP address into Jump and are on the same network as the computer you're trying to connect to.
@Mario There are technical reasons why we can not reliably wake a computer from outside your home network: Waking up a computer requires sending the computer a wake up packet directly and unfortunately this does not work if your computer is behind a router (or in some cases 2 routers) - which is what most of our customers are using. There are ways to 'hack' around this by making sure at least one computer in your home network is set to NOT sleep and once you're in that computer you can use it to wake up other computers on the same network.
That being said - the most reliable way to connect to your computers is to make sure they are set to not go to sleep when they are connected to a power source. It's okay if you shut down the display or power down the disks but the computer must be 'on' and connected to the internet to be reliably remote controlled.
I'm sorry Jump Desktop didn't work for you. Please contact support@jumpdesktop.com for a refund - they'll get back to you within 24 hours with refund instructions.
"WOL is available when you've manually entered an IP address into Jump and are on the same network as the computer you're trying to connect to."
I'm using Jump desktop on a Mac, connected to a Windows machine via wired network. I would like to use WOL but I can't see it in Jump. Can you tell me how to configure this?
I too would like to see more functionality in regard to WOL. I use your product for business and it would be a great plus. For now I will look into waking from another computer on the network.
As John asked previously, where is more info on: "WOL is available when you've manually entered an IP address into Jump and are on the same network as the computer you're trying to connect to."
@Christopher Jump will automatically send WOL packets to the remote computer if you're using an IP address. When you tap the connection Jump will send 5 WOL packets 100ms apart to the remote computer. Please note though: The computer that you're trying to connect to MUST be on the same wifi network.
Did you set up WOL remotely feature yet?
Hi - WOL is now available when connecting form the local lan. WOL over the internet will be enabled soon - however, it will require one machine in your local area network to be logged into your Jump Desktop account and connected to the internet at all times.
Hey, sounds great! For "WOL over the internet" do i need a full powered desktop machine to run the client? I have a RaspberryPi that is always running. Would be great If I could use it for that scenario :)
Hi, you just need at least one instance of Jump Desktop Connect running on the same network. Since _at the moment_ Jump Desktop Connect only supports Mac and Windows, it has to be Mac or Windows machines for now. Once we add support for Linux, I don't see why a RaspberryPI wouldn't work.
Thanks.
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