FAQs
- Mac: Upgrading to Catalina and Fluid Remote Desktop Protocol
- Android: How do I disconnect?
- Android: Where is the 'import' button for importing servers?
- Can I still use VNC with the new Jump Desktop Connect app?
- General: Can I connect without a password?
- General: Can I share the same purchase of Jump Desktop between iOS and Android?
- General: Can I transfer my purchase between iOS and Android?
- General: Do I have to pay again if I want to install Jump on another device that I own?
- General: Does Jump Desktop support adhoc wireless connections (i.e. router-less connections)?
- General: Does Jump Desktop support Windows Home or Windows Home Premium?
- General: Does Jump let you specify alternate or non-default ports for RDP / VNC?
- General: Does my computer need to be powered on to use Jump (Wake On Lan)?
- General: Does someone always have to be at the remote computer to allow access?
- General: How do I add additional computers to Jump?
- General: How do I connect to the console session with RDP?
- General: How do I enable Fluid Remote Desktop?
- General: How do I permanently delete a computer from Jump?
- General: How do I prevent my remote screen from changing resolution or rotating while I'm connected?
- General: How do I re-download Jump Desktop to my device?
- General: How do I rename a computer?
- General: How do I set the display number for a VNC connection?
- General: Is a Google account necessary to use Jump?
- General: Is Jump Desktop compatible with Linux?
- General: Is RD Gateway supported?
- General: Is the connection to my computer secure?
- General: What permissions does Jump Desktop require when signing in using a Google account?
- General: What should I enter in the 'Windows Credentials' dialog?
- General: Why can't I see the desktop wallpaper when I connect?
- General: Will I be able to access my computer when I am outside my home wireless network?
- General: Windows locks my computer screen when I log in through Jump. How can I avoid this?