FAQs
- General: Can I connect without a password?
- General: Can I share the same purchase of Jump Desktop between iOS and Android?
- General: Can I transfer my purchase between iOS and Android?
- General: Do I have to pay again if I want to install Jump on another device that I own?
- General: Does Jump Desktop support Windows Home or Windows Home Premium?
- General: Does my computer need to be powered on to use Jump (Wake On Lan)?
- General: Does someone always have to be at the remote computer to allow access?
- General: How do I add additional computers to Jump?
- General: How do I connect to the console session with RDP?
- General: How do I delete my Jump Desktop account?
- General: How do I enable Fluid Remote Desktop?
- General: How do I permanently delete a computer from Jump?
- General: How do I prevent my remote screen from changing resolution or rotating while I'm connected?
- General: How do I re-download Jump Desktop to my device?
- General: How do I set the display number for a VNC connection?
- General: Is Jump Desktop compatible with Linux?
- General: Is RD Gateway supported?
- General: Is the connection to my computer secure?
- General: What permissions does Jump Desktop require when signing in using a Google account?
- General: What should I enter in the 'Windows Credentials' dialog?
- General: Why can't I see the desktop wallpaper when I connect?
- General: Will I be able to access my computer when I am outside my home wireless network?
- How can I view the remote cursor on the remote computer?
- How do I change the email address for my Jump Desktop account?
- How do I prevent Jump from changing my screen resolution?
- How do I reset 2 Factor Authentication (2FA) / Multi Factor Authentication for my Jump Desktop Account?
- How do I uninstall Jump Desktop Connect from my system?
- iOS: Does Jump Desktop work with a physical mouse on iOS?
- iOS: How do I disconnect a Remote Desktop session?
- iOS: How do I drag or resize windows?