If you're connecting to a Windows computer you may be prompted to enter your Windows Credentials before you're able to connect. You should enter your Windows user name and password in the dialog. Note: This is not the same as your email address and password. Instead, this is the user name and password you use to log into your PC when you first turn it on or restart it.
If you're unsure about what to enter as your user name, then follow the steps below on the Windows machine to find out:
- Open up Jump Desktop Connect on your PC.
- Click the settings / gear icon on the top right hand corner of the Jump Desktop Connect window.
- Then click Diagnostics.
- Your user name will be shown next to the User Name field. Use this as the user name in the Windows Credentials prompt.
Note: If you still have trouble logging in please follow these steps: Can not login: Windows Credentials keep popping up.