If you're connecting to a Windows computer you may be prompted to enter your Windows Credentials before you're able to connect. You should enter your Windows user name and password in the dialog. This is the user name and password you use to log into your PC when you first turn it on or restart it.
As a security precaution, Jump does not allow logging into the machine with empty passwords. You must assign a password to your Windows account before you're allowed to login.
If you log into your computer using a Windows PIN: Using your PIN in the password field will not work. Instead please make sure your Windows account has a password assigned to it. You can do this on your Windows computer by opening up the Settings app -> Accounts -> Sign In Options and create a Password for your account.
If you're unsure about what to enter as your user name, then follow the steps below on the Windows machine to find out:
- Open up Jump Desktop Connect on your PC.
- Click the settings / gear icon on the top right hand corner of the Jump Desktop Connect window.
- Then click Diagnostics.
- Your user name will be shown next to the User Name field. Use this as the user name in the Windows Credentials prompt.
Note: If you still have trouble logging in please follow these steps: Can not login: Windows Credentials keep popping up.