General: How do I add additional computers to Jump?

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    Jump Desktop Support

    Duc,

    Do you want to connect TO your wife's Mac or FROM your wife's Mac to your Work PC?

    If you want to connect TO your wife's Mac just follow the instructions here to set it up: http://jumpdesktop.com/go .

    If you want to connect FROM your wife's Mac to your Work PC that should be fine too - you can use the same license to install Jump Desktop on the Mac.

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    Karen Fox

    I have had jumpdesktop on my ipad for some time, and used it successfully.  I now have a new computer and have installed jump desktop however it keeps telling me (on my computer) that I'm almost set and just have to install it on my other computers.  It is NOT showing up on my ipad. do I need to install a different program on my computer?

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    Jump Desktop Support

    Hi Karen,

    Make sure you're installing the correct Jump client. Install the Jump client from here: http://jumpdesktop.com/go . Specifically make sure you click the jump icon on the top menu bar and then enter your gmail creds. 

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    Active Approach Chiropractic

    We are having trouble getting Jump start to work on our Ipad. We have it set up and installed on both the PC and the Ipad but we are unable to connect the Ipad. On the PC it says we are connected and online on the jump desktop. So I'm not sure if we are missing something.

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    Jump Desktop Support

    @Active Approach can you please shoot an email to support@jumpdesktop.com ? Please let them know if you see any error messages and what they say when you try to connect - it'll help diagnose the issue.

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    Duc Huynh

    I bought Jump Desktop and installed on one Mac to remote my work PCs. Can I install  additional Jump Desktop into my wife Mac on the same account or do I have to buy another license?
    Thanks

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