RDP Clipboard issue

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Chris Ko

March 01, 2017 13:03

Hi,

I can copy and paste from my Mac to Windows, but all line breaks are removed if I copy text from Windows to Mac. (I didn't test from Mac to Windows)

Is there a way to prevent this??

Regards

Christian

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  Chris Ko March 05, 2017 17:48 (Edited March 05, 2017 17:48)

  Nice support. What happens when I buy this app? Does the support still sucks? I need a fix. If I don't get it, I won't buy the software. I can copy text with MS RDP without this issue.

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  Nickolay March 06, 2017 10:53

  For what it's worth, my experience with Jump's support and the software itself was always very satisfying. I've also never had the issue with line breaks.

  Perhaps there's something particular about your situation - can you reproduce by opening Notepad on the remote (Windows) side, typing two lines in it, copying, and then pasting to TextEdit.app on your Mac? Do you use the regular RDP (not Fluid) connection? Can you check with another windows remote?

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  Chris Ko March 06, 2017 18:24

  Strange. Now it works.

   

  I didn't change anything. I connected to the remote server several times yesterday without success. My session is also still opened.

  What is a fluid connection? I couldn't find this in the Jump Desktop settings...

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  Jump Desktop Support March 07, 2017 14:34 (Edited March 07, 2017 14:35)

  @Chris

  Can you please let me know the following:

  1. On the Mac, is Jump's connection icon RED for your computer? RED means you're using RDP. Light blue means you're using Fluid Remote Desktop

  2. Which app are you copying text FROM on Windows and which app are you pasting text INTO the Mac?

   

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  Chris Ko March 07, 2017 15:03

  1. Stupid question. Where can I see the connection icon? I can only see the screen as an icon in Jump Desktop. I use the RDP session as full screen. I also don't have the option in the advanced settings of all my RDP connections.

  2. I copied output from a power shell window to Evernote and all line breaks were missing. Now it is still working, but I had this issue for several days until yesterday..!? I also reconnected several times when I had the issue.

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  Jump Desktop Support March 07, 2017 15:08 (Edited March 07, 2017 15:12)

  1. This is what I meant when I said 'connection icon'  (unless you've change the icon). That said - you've already confirmed what I needed.

  

   

  2. We'll give this is a shot and try to reproduce. Generally speaking there is a little bit of conversion that happens internally when you copy paste stuff from Windows to the Mac - and that usually depends on the apps that you're using both ends. We'll try out the powershell scenario to see if we can reproduce and see if we can do something for this in the next update. In the meantime, if you do get a reliable repro, please let us know the details. 

   

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  Chris Ko March 07, 2017 15:17

  I will let you know if it happens again

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  Jump Desktop Support May 04, 2017 14:03

  @Chris - just following up on this. Were you able to reproduce the problem?

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  Chris Ko May 04, 2017 17:07

  My trial license expired before I could do one more test with folder redirection that doesn't work with MS RDP. Need to stick with MS RDP for the time beeing because you (JD support) don't want to give me a trial license..

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