Windows 7 - Only getting "Connecting..." and never finishes or an error

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    Jump Desktop Support

    Thanks for the logs. Seems like Jump is having trouble connecting to our cloud server. Can you please open up a web browser and try to visit https://neuron.jumpdesktop.com. It should show you a 404 error (that's fine). Also - can you double check that anti-virus software isn't blocking outgoing connections for JumpConnect.exe ?

     

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