Windows 7 - Only getting "Connecting..." and never finishes or an error
It was working fine a few days ago (last time I used it) but after a reboot today it will not finish connecting. Windows 7 computer. I have done no major updates.
Here is the latest from the logs.
AGENT
[000836]14:45:24 Connect Version: 4.9.8
[012116]14:45:24 Connect Version: 4.9.8
[000836]14:45:24 Setting configuration and exiting
[012116]14:45:24 Setting configuration and exiting
[000836]14:45:24 Client: Socket connected!
[012116]14:45:24 Client: Socket connected!
[008948]14:47:56 Connect Version: 4.9.8
[008948]14:47:56 Starting in agent mode
[003808]14:47:56 Starting in crash reporting mode
[003808]14:47:56 Uploading crash reports...
[003808]14:47:57 Crashing reporting searching for dump files in: C:/Users/U0007344/AppData/Local/Jump Desktop/Connect/Logs/crashdumps
[003808]14:47:57 Crashing reporting searching for dump files in: C:/Program Files (x86)/Phase Five Systems/Jump Desktop Connect/4.9.8.0/Logs/crashdumps
[003808]14:47:57 Found 0 crash reports
[003808]14:47:57 Finished uploading crash reports
[003808]14:47:57 Native crash reporter finished with error code: 0
[008948]14:47:57 Client: Socket connected!
[008948]14:48:58 Connect Version: 4.9.8
[008948]14:48:58 Neuron Id: f385d9ea-044f-4f23-bef7-84ce36002540
[012188]14:50:03 Connect Version: 4.9.8
[012156]14:50:03 Connect Version: 4.9.8
[012188]14:50:03 Setting configuration and exiting
[012156]14:50:03 Setting configuration and exiting
[012188]14:50:03 Client: Socket connected!
[012156]14:50:03 Client: Socket connected!
[008948]15:11:33 Connect Version: 4.9.8
[008948]15:11:33 Neuron Id: f385d9ea-044f-4f23-bef7-84ce36002540
Service (this is just a snipit of it.
[002572]14:52:41 Server: Closing: 10, 10060
[002572]14:52:41 Server: Proxy is NONE, autodetect = no
[002572]14:55:41 Connecting to: neuron.jumpdesktop.com:443
[002572]14:55:41 Server: Signing in...
[002572]14:55:41 Auto Detected Proxy: Type=0, Address=:0
[002572]14:56:02 Warning(physicalsocketserver.cc:1586): PhysicalSocketServer got FD_CONNECT_BIT error 10060
[002572]14:56:02 ConnectJump: Unexpected disconnect
[002572]14:56:02 ConnectJump: Scheduling next reconnect in 180 seconds
[002572]14:56:02 Server: Closing: 10, 10060
[002572]14:56:02 Server: Proxy is NONE, autodetect = no
[002572]14:59:02 Connecting to: neuron.jumpdesktop.com:443
[002572]14:59:02 Server: Signing in...
[002572]14:59:02 Auto Detected Proxy: Type=0, Address=:0
[002572]14:59:23 Warning(physicalsocketserver.cc:1586): PhysicalSocketServer got FD_CONNECT_BIT error 10060
[002572]14:59:23 ConnectJump: Unexpected disconnect
[002572]14:59:23 ConnectJump: Scheduling next reconnect in 180 seconds
[002572]14:59:23 Server: Closing: 10, 10060
[002572]14:59:23 Server: Proxy is NONE, autodetect = no
[002572]15:02:23 Connecting to: neuron.jumpdesktop.com:443
[002572]15:02:23 Server: Signing in...
[002572]15:02:23 Auto Detected Proxy: Type=0, Address=:0
[002572]15:02:44 Warning(physicalsocketserver.cc:1586): PhysicalSocketServer got FD_CONNECT_BIT error 10060
[002572]15:02:44 ConnectJump: Unexpected disconnect
[002572]15:02:44 ConnectJump: Scheduling next reconnect in 180 seconds
[002572]15:02:44 Server: Closing: 10, 10060
[002572]15:02:44 Server: Proxy is NONE, autodetect = no
[002572]15:05:44 Connecting to: neuron.jumpdesktop.com:443
[002572]15:05:44 Server: Signing in...
[002572]15:05:44 Auto Detected Proxy: Type=0, Address=:0
[002572]15:06:05 Warning(physicalsocketserver.cc:1586): PhysicalSocketServer got FD_CONNECT_BIT error 10060
[002572]15:06:05 ConnectJump: Unexpected disconnect
[002572]15:06:05 ConnectJump: Scheduling next reconnect in 180 seconds
[002572]15:06:05 Server: Closing: 10, 10060
[002572]15:06:05 Server: Proxy is NONE, autodetect = no
[002572]15:09:05 Connecting to: neuron.jumpdesktop.com:443
[002572]15:09:05 Server: Signing in...
[002572]15:09:05 Auto Detected Proxy: Type=0, Address=:0
[002572]15:09:26 Warning(physicalsocketserver.cc:1586): PhysicalSocketServer got FD_CONNECT_BIT error 10060
[002572]15:09:26 ConnectJump: Unexpected disconnect
[002572]15:09:26 ConnectJump: Scheduling next reconnect in 180 seconds
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Thanks for the logs. Seems like Jump is having trouble connecting to our cloud server. Can you please open up a web browser and try to visit https://neuron.jumpdesktop.com. It should show you a 404 error (that's fine). Also - can you double check that anti-virus software isn't blocking outgoing connections for JumpConnect.exe ?
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