How to remove a PC i dont have access to anymore

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Greg Andersen

April 03, 2019 18:14

I need to remove the ability from a certain PC to gain access to my other PC. I dont have access to that computer any longer, but i dont want that PC to be able to connect any longer. I am unable to 'uninstall' jump from that computer, unless i can do it remotely.

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  Jump Desktop Support April 03, 2019 19:59

  Hi, At the moment there is no way to do this - however, we're going to fix this very soon so that you can remotely remove a computer from your account.

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  Christopher R April 23, 2019 02:47

  Was this ever resolved? I need to block a computer from accessing my list of computers.

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  Chris Kassa July 07, 2020 16:43

  Same issue here. Any update on this?

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  isojed September 29, 2020 22:57

  Any ETA for this issue?

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  Keith Krumbine April 13, 2021 11:56

  Happy 2021!  IS there any new information around the ability to to remove devices you have lost access to?  Thanks!

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  Corey Palmer September 21, 2021 20:00

  psssst we're still interested in this.

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  Dan Kirshenbaum January 24, 2023 11:25

  Any update on this? A computer I no longer have access to remains on my account and every time I delete it the computer just shows back up again. 

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  Rod Montrose May 07, 2023 21:35 (Edited May 07, 2023 21:35)

  We're still waiting since April 3, 2019 when your support people said this would be resolved "we're going to fix this very soon". I also have a bunch of computers from a former employer that I cannot be accessing and I want to remove them from my Jump app but, like others, you delete them and they just reappear again.

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  Joe Wilcox February 28, 2024 22:55

  Guess its still in progress?

   

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  Dan Kirshenbaum February 28, 2024 23:00

  I’ve given up on them fixing this, even though it seems like an obvious issue. I use Jump desktop daily and I’ve just accepted that my old computer will show up there forever, or at least until that computer hopefully dies some day.

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  Richard Hudson December 22, 2024 08:54

  I'm having the same issue, why on Earth has this not been resolved in 5 years! So disappointing.

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  Mhagnery March 30, 2025 14:39

  6 years ! And counting :)

   

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  Joe Wilcox October 21, 2025 18:09

  It must be really hard to figure it out. Maybe ChatGPT can assist. 

   

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  Bob Ward October 30, 2025 13:49

  Any chance to ever remove an icon from the list ???

  The backspace trick seems to work and actually removes the icon... but it reappears when I open JumpDesktop again, this is quite irritating.

  I was about to purchase a Teams licence, but if such basic issues are not solved, how could we ever expect features such as remote printing and file transfer (readily available for many years with alternate products such as TeamViewer) ?

  Since Albert Einstein's relativity, I know that "fixing very soon" may mean centuries or millenia, but should that apply to software developers too ;-) ?

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