Few Questions: Mac w/VPN, Sound?

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Peter Robberts

April 14, 2020 14:16

Hello everyone,

Comparing remote services and noticed that some work smoothly when 3rd party vpns are connected (even to both sides) while others do not. Will the communion app of Jump manage the ips as needed when vpn services are connected?

Sound - some remote services allow the transition of sound from the remote device (ie. playing a movie) while others do not handle sound that well (or at all).  How does Jump handle sound?

 

TIA

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  Jump Desktop Support April 14, 2020 14:21 (Edited April 14, 2020 14:22)

  Hi Peter,

  1. Jump works great with VPNs. Jump will automatically try and connect over the VPNs. If it has a direct path the machine you're connecting to over the VPN, it will use it to connect (try to make sure UDP is allowed on the VPN for best performance).
  2. Yes, Jump supports audio streaming. Just make sure you're connecting using the Fluid Remote Desktop protocol (this is the default) by installing the Jump Desktop Connect on the remote machine. If you're connecting to a Mac, be sure to read this help article: How to stream audio on Mac.

   

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  Peter Robberts April 14, 2020 14:38

  mmm... ANY remote app (even stock screen share) will do the same IF there is a direct path to the machine 

  VPN makes that more difficult, so to rephrase the question:
  Can Jump for macOS handle the proper ip management when a clear path to the desired machine may not available?
  
  Some remote apps handle this through helper apps installed on the desired machine, and given Jump Desktop offers a helper app I am asking if it will handle the port management as needed. 

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  Jump Desktop Support April 14, 2020 15:19 (Edited April 14, 2020 15:20)

  > Can Jump for macOS handle the proper ip management when a clear path to the desired machine may not available?

  Yes. With our Jump Desktop Connect app installed on the remote machine, Jump will use various techniques to try and connect directly to the remote machine. If all these fail, it will automatically fallback to one of our global relay servers located across the world. Your connection is encrypted end to end and our relay servers can't de-crypt the connection matter.

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  Peter Robberts April 14, 2020 17:36

  ok.

   

  I am going to purchase and try. if this does not get through the vpn then will request a refund asap.

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