To stream audio from your Mac you'll need the following:
- Make sure you're connecting to your Mac using the Fluid Remote Desktop protocol. This is the default if you've configured your Mac using our free Connect app on the remote mac.
- On the Mac you're trying to connect to, install the Blackhole audio driver from here: https://github.com/ExistentialAudio/BlackHole. Important: Make sure you install the 16 channel package, not the 2 channel package. Alternative: We also support Soundflower audio driver from here: https://github.com/mattingalls/Soundflower/releases .
- If the Mac you're connecting to is running macOS Catalina or later, be sure to allow Jump Desktop Connect Microphone access: System Preferences -> Security & Privacy -> Privacy -> Microphone. If you don't see Jump Desktop Connect listed there, try to connect to the machine atleast once and you'll see a popup for Jump Desktop Connect asking for Microphone permission - please make sure you allow it. PS: Jump will never record audio from your mic it only records system audio.
- Make sure Audio is enabled in your computer settings in Jump: On your iPad, Mac or Windows: Edit your computer's settings -> Sharing and make sure Audio is enabled.
If you still can't hear audio on the Mac with Blackhole audio:
- Open up the Audio Midi Setup app on your Mac and click the Blackhole device and make sure the Master channel is not muted in the Input and Output tabs.
- Open up System Preferences -> Sound -> Output is set to Blackhole after you connect to the machine. Note: Jump will automatically attempt to change the default output device on the Mac to Blackhole audio and then restore it after you disconnect.
- Make sure the application you're using is outputting sound to the Blackhole audio device. Any sound outputted to Blackhole will be sent to Jump.
Related help article: Soundflower compatibility with Catalina.