New user access question

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David Rossitter

Hi, brand new user here.  I have two W10 PC that i want to be able to access by an iphone and ipad.  But first I am trying to access PC1 from PC2.  I have been able to do this successfully but at the moment I have to give permission from the PC I want to see on the other PC.  I need to overcome this as I wont always be able to access the screen of the PC I want to see.  I have added myself as someone able to access this machine assuming that would overcome it but it still gives me a "Screen sharing request".  Can i access the machine without needing to do this ?  (sorry if this is a basic question but i cant see the solution to this).  Thanks

 

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    David Rossitter

    Further to my post from yesterday.  It seems that unattended access is possible.....  and I do seem to be doing the right thing.  I can see my target PC in JumpDesktop and it shows online.  But it insists on my granting access from the original machine.  Why is it doing that and how can i avoid this step as I think I have followed the intructions carefully.  Any help would be appreciated, thanks

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    Abdul Ghani Madid

    Hi David,


    Thank you for reaching out to us.

    To set up unattended remote access, please follow the instructions provided in this article: Setup Unattended Remote Access.

    Additionally, could you please let us know if you are being prompted for a credentials dialog? If so:

    • For Mac users, if you are prompted for Mac credentials, please refer to this help article: Mac Credentials Dialog.
    • For Windows users, if you are prompted for Windows credentials, please refer to this help article: Windows Credentials Dialog.

    If you have any further questions or need additional assistance, feel free to ask.

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    David Rossitter

    Hi Abdul

    Thanks for the message.and getting back to me.

    Yes I am following the Setup Unattended Remote Access.  This is what I am seeing in the Jump Desktop app on the PC I am connecting from which shows me the machine I am trying to connect to

     

    I then get this screen

     

    It will connect but only if I press "Ask to share screen" button and authorise it on the other machine ie its not unattended access

     

    This is where I am stuck and I cant see any settings that can overcome this.  Im new to the app so assume I am doing something wrong but I cant presently see it.  Hoping you can help from this point, thanks David

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