Jump Desktop – Quick Start Guide

Welcome to Jump Desktop! This quick guide will help you get connected and working remotely in just a few minutes.

Signing into Your Jump Desktop Account

1. Open the Jump Desktop app on your device.
2. Click Sign In in the top-left corner of the application window.
3. Your web browser will automatically open — sign in using the method provided by your team admin (email, SSO, etc.).
4. Once you're signed in, go back to the Jump Desktop app to continue.

Connecting to a Machine

1. After signing in, you'll see a list of the machines you have access to.
2. Double-click the machine you want to connect to.
3. When prompted, enter the login credentials for that machine
   (Note: These are the credentials you would use if you were physically using the device. They are different from your Jump Desktop account login.)
4. You are now connected to your remote desktop.

While Connected

Using Virtual Monitors

• Go to Menu Bar → Displays → Virtual Displays
• You can create up to 4 virtual monitors
• Arrange them across your physical screens as needed for multitasking

Using Keyboard Shortcuts & Mac Shortcuts

Jump Desktop automatically converts shortcuts between Mac and Windows when possible.

On macOS clients:

• Toggle shortcut passthrough: Ctrl + Cmd + Left Arrow
  or go to: Menu Bar → Remote → macOS Shortcuts

On Windows clients:

• Toggle shortcut passthrough: Ctrl + Alt + Left Arrow
  or go to: Menu Bar → Remote → Windows Shortcuts

Going Full Screen & Switching Apps

On macOS clients:

• Enter/Exit Full Screen: Ctrl + Cmd + F or use Menu Bar → View → Fullscreen
• Switch between apps on your local machine: Cmd + Tab
• Switch between apps on the remote machine: Option + Tab

On Windows clients:

• Enter/Exit Full Screen: Ctrl + Alt + F11 or use Menu Bar → View → Fullscreen
• Switch between apps on your local machine: Ctrl + Tab
• Switch between apps on the remote machine: Ctrl + Alt + Tab

Disconnecting a Session

On macOS clients:

• Close the window or go to Menu Bar → Remote → Disconnect
• Shortcut: Ctrl + Shift + Cmd + W

On Windows clients:

• Close the window or go to Menu Bar → File → Disconnect
• Shortcut: Ctrl + Alt + W

If you need further assistance, please contact your team administrator or visit the Jump Desktop Support Center.