How to Change SSO Providers in Jump Desktop

Want to change your single sign-on (SSO) provider in Jump Desktop? This guide will help you make the transition.

Prerequisites and fallback:

• Ensure that ENFORCE SSO sign-in is disabled in your Team's security settings during the transition and also ensure you have set a password for your Jump Desktop account as a fallback option. 
  • Log in here: https://app.jumpdesktop.com and click your team's name on the left.
  • Click Tasks -> Security.
  • In the SSO section make sure SSO is not enforced / required for Team logins.
  • Navigate to the 'Security' tab located on the top-left corner of the dashboard. Note: This is on the top left hand corner of the dashboard and these are security settings for your account, not for the team.
  • Click Set Password. If it displays Change Password, you already have a password in place.
• Log into your old IDP provider and make sure your old IDP Metadata is available as a backup to revert changes if necessary.

Changing Your SSO Provider:

1. Access Current SSO Settings:

   • Sign in to the dashboard using your current IDP credentials: https://app.jumpdesktop.com.
   • Click on your team's name on the left panel.
   • Navigate to Tasks -> Security. Here, you will find the Manage SSO option in the SSO section.

2. Upload New IDP Metadata:

   • Click on Upload IDP Metadata and upload the file from your new IDP.

3. Testing the New SSO:

   • Open a new Incognito browser window.

   • Access https://app.jumpdesktop.com and attempt to sign in using your company's credentials.
     Note: Using an incognito window is essential to bypass cached settings.

   • If successful, you have configured your new SSO provider correctly.

4. Reverting Changes (If Necessary):

   • If you experience sign-in issues, revert to your old IDP Metadata.
   • Return to the browser window where you initiated the change.
   • Upload the previously saved old IDP Metadata.
     Tip: In case you’re logged out, use the email and password set earlier to log in.

5. Finalizing Setup:

   • After confirming the functionality of the new IDP with users for some time, remember to re-enable ENFORCE SSO sign-in if you had disabled it earlier.

Conclusion:
By following these steps, you should be able to seamlessly transition between SSO providers in Jump Desktop. Always remember to test thoroughly before finalizing changes and ensure you have backup access methods in place.