Team roles in Jump Desktop

Every member of a Jump Desktop team is assigned one of three roles. The role controls what the member can see and do.

User

The default role for team members. Users can connect to the devices and groups they have been granted access to, but cannot see or change anything about the team itself.

Administrator

Full control over the team: invite and remove members, change roles, add and organize devices, edit team settings (including SSO/SAML), view audit history, and manage billing. We recommend keeping the number of full Administrators small.

Administrator (Read-Only)

Sees everything an Administrator sees, but cannot make changes. Useful for security, compliance, or help-desk staff who need visibility into the team without the risk of accidental changes. Read-Only Administrators can still connect to devices they have been granted access to.

Changing a member's role

Only a full Administrator can change roles. Roles are assigned per team, so a person may be a User on one team and an Administrator on another.

1. Go to jumpdesktop.com and click Sign in to reach the dashboard. Sign in as an Administrator.
2. Select your team from the left-hand sidebar.
3. Open the Users view for the team.
4. Find the member you want to update and open their profile.
5. From the user's menu, choose Change Role.
6. Pick the new role — Admin, Admin (Read-Only), or User — and click Change role to confirm.

The change takes effect immediately. The member does not need to sign out and back in.

If you are unsure which role someone needs, start with User and elevate later.