Install Jump Desktop on your iPad, iPhone, Mac, Android or Windows device

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18 comments

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    Thomas Anderson

    I have two question, is this still free and how do you access pc remotely now because it does not show a list of pcs anymore?

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    Adam Wildy

    I have changed phones to an iphone 6s plus when i open jump on the phone its asking for a VNC password. where do i get this?

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    Anthony Mellor

    And THANK YOU! for the instant support response telling me to use the legacy version to effect the remote update,. Excellent and such a relief.

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    Anthony Mellor

    except the legacy verison falls over asking for my licence

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    Jump Desktop Support

    @Anothony - can you shoot an email to support@jumpdesktop.com. We'll send you a license link.

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    simon

    I installed Jump Desktop Viewer in PC and want to remote another computer. But I do not have Gmail ID. Is there alternative way to login?

    Please advise. Thanks




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    raja chauhan

    i am not able to se internal ip external ip 

     

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    Exnihilo Ix

    i keep getting this error when i attempt to log in to jump desktop viewer with my correct gmail ID and password . please help me figure this out




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    Mahgoub Store4

    how to add a computer !!? 




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    Jump Desktop Support

    @Mahgoub: You're using the old version of the viewer. Please update to the new Jump Desktop for Windows app from here: https://jumpdesktop.com/free-remote-desktop

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    Mario Vdl

    Why is the PC software permanently necessary? It should be used for ease of configuration purposes only and then remove itself.

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    Jump Desktop Support

    @Mario: It's necessary for connectivity. It turns out that simply configuring your connection isn't enough. For Jump to work from anywhere, it needs an app running on your system that assists in creating a connection to your computer (and hence needs to be running all the time). 

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    Thiago Menezes Fernandes

    The app and program updated and It's not connecting anymore! =/

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    Jump Desktop Support

    @Thiago - can you please shoot us an email: support@jumpdesktop.com and let us know what you're connecting FROM and TO. Also - let us know if you see any error messages and what they say. We'll make sure it works for you.

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    owndao

    I’m trying to get a Fluid connection from an iPhone 6 Plus iOS 12.0 to a Mac Pro running macOS v10.13.6 High Sierra but your instructions and graphics don’t match your software. I have tried logging into my account on the Mac Pro but get a window every time complaining it’s taking too long to log in. This happens using Safari, Safari Technology Preview, Firefox in safe mode and Chrome Incognito mode, Jump Desktop Connect v6.0.82. VNC Connection’s work fine. I suspect Desktop Connect is no longer compatible with Google authentication or High Sierra. Please advise.

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    Jump Desktop Support

    @owndao we're looking into the 'It's taking too long' issue right now - however this should have worked in Chrome or Firefox. Safari Technology Preview at the moment has an issue (Mojave). 

    Do you have any third party adblockers running on the browsers?

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    PorrinYam

    when I login my accont from the remote computer , only get the message "Are you a robot?",How to fix it?

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    Richard Sieben

    Just had my desktop computer repaired. It is a windows 10. The tech person uninstalled Jump and all of its components. Got my computer back and I get an error message

    Connection error

    There was an error connecting to the computer. Error Code: 4.8 (0x8).

     

    Reinstalled Jump and all of its components. How do I fix this annoyance?

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